Returns & Exchanges
At La Mercerie, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Your satisfaction is our priority, and we strive to make the return process as seamless as possible.
Initiate Your Request
Log into your customer account or visit our online returns portal with your order number and email address to start the process.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is securely protected for transit.
Ship the Item
Affix the pre-paid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing